Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund.

  • All returned or exchanged items must be in original condition with original tags and packaging. Used or damaged items cannot be returned or exchanged.
  • Customized items are considered final sale and cannot be returned. Any item that has a name, number, badge or logo printed on it is considered a customized item.
  • Name sets and badges are final sale and cannot be returned or exchanged.
  • If you make a partial return, we'll adjust any discounts that had been applied proportionally and refund you accordingly.
  • DXSoccer.com will cover the return shipping costs, and refund any initial shipping costs, if the return is a result of our error (for example, if you received an incorrect or defective item). Reimbursement for shipping costs will not be covered by DXSoccer.com for any returns or exchanges in which DXSoccer.com are not at fault.
  • e-GiftCards cannot be returned or redeemed for cash.

Return Policy: You can ask us for a refund or an exchange

  • Wrong item sent to you;
  • The item has quality problem;
  • You are not feel well with the item.

To return an item, please email us and inform us of the reason. We will then provide you with further instructions.

Returns in the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer.

Goods must be returned within 8 days of receipt date - unworn and contain all the original packaging and labels. We will credit your original method of payment, excluding 10% re-stocking/processing fee and return fee. All shipping costs associated with the return of goods are the responsibility of the consumer.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Sensitive or personal material is handled only by qualified employees and not kept in open areas of our server. Our security policies also prohibit the transfer of personal material such as account information unless they have been encypted by approved methods.

DXSoccer.com will notify you by email of your refund once we have received and processed the returned item.

Please allow:

  • for transit time for DXSoccer.com to receive your return (2 - 7 business days)
  • for processing upon receipt (1 - 3 business days)
  • for the bank to process our refund request (10 - 25 business days)