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Return Policy

Returns/Changes

✔️✔️You have the right to return/exchange (subject to inventory), within 15 days of receiving the goods from the initial order.

Returns/Changes are accepted, except for

Returns regarding damaged shoe boxes will be voided.

Returns regarding replacement boxes will be voided.

Returns regarding Special Release Items will be voided, all sales are final.

The Customer holds the right to return or change when the following requirements are met:

The Sneaker tag must not be removed. Once the tag has been removed, all returns will be voided.

The customer holds the right to open the package and check the contents. All products must be returned in original and unused state. When trace of usage is visible, returns will be voided.

The product must be in Original and brand-new state including tags, box and extra's if applicable.

If you wish to make a return/exchange, please follow these steps:

Check whether you have the right to return.

To return an item, please email us and inform us of the reason. We will then provide you with further instructions.

Send the package double-boxed via registered mail. DXsoccer.com is not responsible for any loss during the shipment.

The package has to be received by us within 15 days of receiving the goods. Please check with your local shipping company for the duration of shipping.

Keep the tracking receipt.

If your return has been received, your request will be processed within 10 working days. If you do not hear from us after 10 working days, please contact us.

Note:

Returns in the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer.

Goods must be returned within 15 days of receipt date - unworn and contain all the original packaging and labels. All shipping costs associated with the return of goods are the responsibility of the consumer.

We do not refund shipping costs.

We do not refund shipping costs.

We do not refund shipping costs.

Please allow:

For transit time for DXsoccer.com to receive your return.(2 - 7 business days)

For processing upon receipt (1 - 3 business days).

For the bank to process our refund request (10 - 25 business days).